It’s no surprise that digital marketing studies repeatedly prove that a differentiated experience drives customer satisfaction. But how are companies obtaining the necessary data to personalize their messaging accordingly?
1) A Robust Data Warehouse
The Harvard Business Review (HBR) has pointed out that numerous companies make the mistake of being skeptical about the power of marketing analytics programs.
These companies conclude that they’re losing more than they’re gaining from pricey data-warehousing programs that were never properly integrated with their business processes. However, they couldn’t be more wrong.
Of course, investing in the right data analysis tools costs additional effort and money. In the end, it is 110% worth it.
Research repeatedly confirms how much personalization and inbound marketing pays off. Don’t fall behind your competitors by resisting data-driven marketing.
2) Thoughtful Segmentation
Even minor changes to your email content for each individual segment makes a highly beneficial impact on email campaign engagement.
How can you take segmentation a step further? Instead of only gathering basic demographic data such as age and gender and matching that with buying behavior, go through the extra trouble to develop a sense of what the HBR calls “data-driven empathy”.
To drive engagement, you need to address your customers and leads as human beings, not as just segments on a list. Know your key target segments! What are their key objectives? How can your marketing plan help your customer achieve their goals based on contextual data?
3) Unified Marketing & Customer Service Departments
Do you mostly just base your customer service responses on algorithms? Is your crisis management team emotionally intelligent and equipped to communicate with all kinds of customers and their concerns?
The HBR said it best when they articulated the importance of “…reorienting the marketing function around relational intelligence and disseminating it throughout the organization… [to] fulfill the promise of customer relationship management.”
To Wrap It Up…
At Chainlink Relationship Marketing, we can help your company with all its digital inbound and outbound digital marketing efforts.
With Chainlink’s fully automated marketing platform, you can reach all your customers and prospects on a personal, one-to-one basis. Each response or interaction is then stored in Chainlink’s Data Warehouse, allowing you to properly segment and provide the most effective messaging to maximize your ROI.
Reach out to us below to learn more about how we can help your business grow online. We’d love to give you a free consultation.
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